When was the last time you bought a product or received a service where you went wow, this is really cool? In today’s ever changing world it have become harder and harder to wow your customers. Wowing your customers goes beyond just caring for customers, it takes more than doing what you promised. This may seem simple and obvious, but in the hustle and bustle of daily work, it’s often overlooked. However, we have found that the simple things or personal touches such as hand written notes, or picking up the phone and calling the customer can create a wow experience.
To say customer satisfaction is important to your business is an understatement. Imagine if you came into work, and found out that half your customers left for your competitor. If that does not make you start to sweat just thinking about revenue, acquisition costs, payroll and more I am not sure what will. Sustaining a customer can be hard work, as each customers needs are unique.