Sanders: See You At Sea!

Community leader Scott Sanders from the IT Business Owners Group has a great (and as he says “crazy”) idea: an at-sea technology conference. We double-click down into the “411” on his late Summer 2020 conference cruise. He’ll have both lecture/content and of course fun. Give his cruise your consideration. The details are here (https://itbog.org/cruise/)

Where in the World is Frank?

Esteemed analyst Frank Ohlhorst updates us on recent conferences that he’s covered including NetApp over in London. Listen intently as Ohlhorst educates us on NetApp, an ISV that isn’t commonly thought of in the SMB Nation Managed Services Provider (MSP) membership. Well 900+ people can be wrong. Catch the conversation at mid-point where Ohlhorst gives insights into Brexit being a topic of discussion.

Weiss: Outsourcing Admin Stuff as an MSP

Southern California-based Josh Weiss (LA Creative Technologies) brings us into the roaring 20s by revisiting outsourcing some tasks and services as a smaller Managed Services Provider (MSP). Weiss love the front-end help desk services offered by his use of Continuum. He also sees value in using outside expertise such as SeaLevel to help him be strategic. Spoiler alert – Weiss is most excited in this interview about using a virtual assistant (from the Philippines)

Rowe: Clearing up the Confusion: MSP v MSS

Analyst and contributor Phelim Rowe clears up the confusion on labels surrounding cybersecurity solutions. Rowe’s analysis starts with analyzing the Service Level Agreement (SLA) with the client. Does the client need (or will they pay for) military grade security. Rowe defines Managed Security Service (MSS). Rowe also discusses his event model that combines MSPs, MSS and Customers.

Dwight: I’m Rebranding in 2020!

Esteemed analyst Ken Dwight, known as The Virus Doctor, has evolved his long-time cybersecurity community with a refresh. It starts with his messaging to emphasize the Malware Incident Response workshop. This is updated from his messaging emphasis on virus remediation (in addition to virus stuff).