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Videos

Fields: Azure Active Directory – Intro and Resources

Our professor in disguise and leading analyst Alex Fields (Success Computer Consulting, Minneapolis, MN) is back with the real deal: Azure Active Directory. This is a very important segment as Azure is quickly emerging as a trending topic for 2020 for Managed Services Providers (MSPs). We start waaayyyy back 20+ years ago with old fashioned Active Directory (spoiler alert: Harry flashes his Active Directory Planning and Design book on the screen LOL). We then fast forward the movie to Azure Active directory with a brief definition followed by a couple best practices.

Liberman: It’s SHOWTIME! Fall Conferences

One of the hardest working folks in the SMB MSP community, contributor Joshua Liberman talks about the Fall conference line-up including The Channel Company’s Exchange event (that is primarily hosted), ASCII (Toronto), ChannelPro (San Jose) and others. Liberman talks attendee demographics including Women in Technology (WIT). A must watch!

Ohlhorst: Education is the Key to Success in Tech!

This month, contributor Frank Ohlhorst brings value by discussing how revamped industry certifications are again adding value for stakeholders. He touches on Cisco, CompTIA and even Microsoft revamped “MCSE” and successor certifications. The biggest changes in certification are occurring in the cybersecurity realm (hint: MSSP). We also discuss the value of graduate school in our space. The central question is “to learn or not to learn.” Watch!

Fields: “Round the Horn – House Moves and Shared Mailboxes


Our monthly check-in with contributor Alex Fields (Minneapolis, MN) focuses on Shared Mailboxes. Fields thinks that a lot of people use shared mailboxex improperly. For example – a real “gap” is the use of shared mailboxes on mobile devices. Multiple people and single multifactor authentication is one of the risk factors. Also – shared mailboxes tend to use dumb passwords (watch to find why).

Hendrickson: The Education Debate – Certification v. Grad School

This month, Lisa Hendrickson (CallThatGirl) provides an update on her reinvention journey. In a prior segment, we spoke with Lisa about life changes as she returned to her home region to attend graduate school and put more sills in her portfolio (always wise). Bottom line – graduate school isn’t necessarily the perfect fit for now so she’s surfaced a great conversation about industry certifications as an alternative pathway.

Dwight Texas Tango and the MSP Attack Vector

Ken “The Virus Doctor” Dwight from Houston Texas double-clicks into something we’ve discussed before – the bad guys are targeting MSPs as a channel to a customer portfolio. Dwight offers little known facts about the Texas MSP who was targeted and 22-cities were impacted with a ransomware scenario. You can also gain more visibility into this matter in a recent CRN article.

Doyle and Guest: Midwest Dental Practices Attacked Via MSP

Larry Doyle brought his friend William along this month as they joined us from Belfast, Northern Ireland. We discuss the absolute hottest topic in the MSP community today: Bad actors attacking MSPs as a channel to customer sites. This was a central theme at the recent SolarWinds Empower event and it’s a topic receiving significant coverage. In this case, our guest William, discusses several dental clinics that were compromised with malware via a single MSP! There is a strong security lesson here for everyone.

Black Hat: Saving Time with Trustfi

Jason Green from Trustifi spends a few minutes with Harry at the recent Black Hat security conference to explain how to save time implementing email security. You could take many hours to do it yourself inside the Microsoft 365 family or you can engage Trustfi to do it for you and, ergo, your customers.

Thwarting the Technical support Scammers!


Regular contributor Ken Dwight has out done himself this month! He’s reached into his rich content library to share a topic that applies to everyone – you as an individual and as a Managed Services Provider (MSP). He’s condensed a long play presentation to distill the facts on how you can thwart the technical support scammers. This interview contains specific keystrokes, process and procedures.

Black Hat: Harry’s Summary

WOW – first time and will repeat. This is a deeply technical conference that touches all the bases when it comes to security. While the floor was more customer friendly, there were partner managers in the different exhibitions that could speak towards making money with security services. Bottom line? Over 20,000 attendees and 500+ sponsors engaging in a deeply technical conference. See you next year!

Liberman – Be an MVP MSP via MDF

Joshua Liberman from New Mexico shares one of the secrets to his success: investing forward into his relationships with technology vendors. Specially the use of Market Development funds (MDF) aka “making do funds” (a phrase Liberman coined). There are a couple steps you will have to complete with a vendor to secure MDF funds. Plus each vendor might have a different emphasis such as lunch-and-learns. Watch!

Coffee with Denis! Social Selling and Bluetooth


It wouldn’t be the dog days of summer without a chit-chat with contributor (and fellow MSP) Denis Wilson. He reveals his secret to social selling success to attract new clients (he’s grown a prospect base using these tactics. Then we get technical and talk about Bluetooth hacking. The Bluetooth standard is surprisingly unsecure and there is no impending fix according to Wilson. So is it a case of be like Harry and use tethered ear buds with your mobile phone? Listen up!