Southern California-based Josh Weiss (LA Creative Technologies) brings us into the roaring 20s by revisiting outsourcing some tasks and services as a smaller Managed Services Provider (MSP). Weiss love the front-end help desk services offered by his use of Continuum. He also sees value in using outside expertise such as SeaLevel to help him be strategic. Spoiler alert – Weiss is most excited in this interview about using a virtual assistant (from the Philippines)
Analyst and contributor Phelim Rowe clears up the confusion on labels surrounding cybersecurity solutions. Rowe’s analysis starts with analyzing the Service Level Agreement (SLA) with the client. Does the client need (or will they pay for) military grade security. Rowe defines Managed Security Service (MSS). Rowe also discusses his event model that combines MSPs, MSS and Customers.
Esteemed analyst Ken Dwight, known as The Virus Doctor, has evolved his long-time cybersecurity community with a refresh. It starts with his messaging to emphasize the Malware Incident Response workshop. This is updated from his messaging emphasis on virus remediation (in addition to virus stuff).
Denis Wilson, long-time contributor and analyst, talks about a City of Los Angeles cybersecurity alert service call LA Cyber Lab. Then we talk about content-based MSP marketing – work it hard and it works! We review an article curated from, you guessed it, the LA Cyber Lab. Specially the topic concerns the “locked screen trick” that dupes a lot of folks out there.
Contributor Michael Fraser has nailed the startup success motion. He is participating in startup incubator/contests with Google, Facebook and Microsoft. There are programs from these big three ISVs to assist startups like Fraser’s Refactr (that focuses on Infrastructure as a Service aka IaaS).
Analyst and contributor Josh Liberman peeks at upcoming events *and* provides a recap on the recent Auvik event in mid-January. He speaks towards Auvik’s efforts as a “first time show” including strong attendance, an engaged audience and Auvik staff accessibility. Shout out to the human networking time/peer-2-peer time. To be honest, that is one of the underlying (and often unappreciated) aspects of an event (what we call Networking 101).
Long-time contributor Frank Ohlhorst out of New York City is a busy man but we caught a few minutes with him to kick of 2020. The question is simple: Is 2020 finally the year that Azure fits into SMB? The answer is longer. Listen up pardners!
Australian Michael Jenkin (checks in with us on the massive fires. Jenkin is right in the middle of it. After a general update, Jenkin talks about how its impacting technology infrastructure (including ordering supplies and allowing extra shipping days). The conversation then focuses on the importance of business continuity planning and disaster recovery. Please watch this important community update and support Australian fire relief as you are able.
Contributor Alex Fields (Success Computer Consulting, Minneapolis, MN) has started 2020 off with a bang! He is updating his well respected “Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business” to version it with more migration content. The focus is file migrations, not the well known and understood email migration scenarios. In his own words, Field talks about using the guide to “finesse” your way to a successful system migration.
A self admitted working man, Scott Snaders, has earned success as a MSP and IT business owner out in the Carolinas! But what we talk about in addition to his life journey is how he built a successful IT Business Owners (ITBOG) Facebook group over five years with over 3,000 members engaging in spirited conversations. It’s harder than it looks with Sanders personally directing the group, admitting “good fits” and monitoring behaviors. Communities come and go. But the fact Sanders has stuck with it makes this an encouraging interview to watch. Catch the bit at the end about Sanders holding his first event on a cruise ship in late Summer 2020.
Contributor Blake Schwank has successfully grown Colorado Computer Support (a Colorado Springs MSP) from a husband/wife team to a mid-sized MSP. One of his secrets shared in this video concerns the profitability he attributes to Unified Communications (UC) offerings. Closely related is this secret. Don’t call it UC in front of your small business clients (they don’t care). Watch!
Sure it’s an evergreen topic but revisiting the role of project management is always welcome! Canadian Matt Fox shares insights into the field of project management and solutions. Fox works for an ISV that provides purpose built project management functionality for ConnectWise and other PSAs (doing business as CW KanBan). A must watch for Managed Services Providers (MSPs).