Working from home, social distancing, and online meetings, are new territories for most of us. Whether you’re doing a video chat from a home office or a meeting from the park everyone has access to a live TV studio from their laptop or phone anywhere anytime as long as they have internet access. With your life being essentially on display it is important you look your best, after all you only get one first impression. A few of the ways you can make a great not only first impression but lasting impression is through, proper infrastructure (ditch your wireless connection), make sure you have good audio, lighting is super important (make sure that it allows you to be warm and clear), make sure you have a camera. Watch as Carl and Harry discuss how to build out a professional home studio.
You may have heard that the president’s executive order for a payroll tax deferral went into effect on Sept. 1, 2020. This order states that from September 1st to the end of the year employees can defer payment on their Social Security Tax that is taken out of your paycheck. To start, it’s not mandatory, and employees still owe the deferred money. During the first part of next year, employees will have to repay the amount deferred to the IRS no later than April 30, 2021. Get the ins and outs of how the tax deferral will work, and how it may effect you and your clients.
During these uncertain times we need to make sure we are staying competitive, by innovating, adapting, and continuing to learn. There are so many learning opportunities at your finger tips from Microsoft Learn and Bigger Brains (an online learning platform) to local colleges and universities. Learning new knowledge or skills will help employees see things in a new light and help take organizations to the next level. Companies and or organizations need to be onboard and help create learning culture. Another way other than learning programs to integrate learning into your company is to bring in an intern who can not only help but bring in new skills and talent to your workforce. Watch as Harry and Andrew Bettany chat about continued learning in reference to IF – By Rudyard Kipling.
Selling managed services is not easy, and like any service offering, it takes a lot of time, resources, and dedication. Many new and even some seasoned MSPs have questions on tier levels, bundling, and even pricing. Structuring your bundles/tier levels correctly can be vital to the success of your business. If you charge too much, you risk scaring customers away — charge too little, and you cheat yourself. Too many plan options confuse customers, while too few limits your market. Along with planning your bundles learning how to talk to clients about the process, helping them understand the value, training your sales team, and serving the client can help with the bundling process. Watch as Harry and Josh discuss tiering and how you can structure your levels and what you can offer within each tier.
Our virus duo (Michael Jenkin and Ken Dwight) take over SMB Nation to chat about the new developments in the malware and security field. These two explore a virus that has been around since 2016 and has been reappearing with new versions regularly during recent years. Dharma is a new variant of Crysis – a high-risk ransomware-type virus. Following successful infiltration of your system, Dharma encrypts stored files using asymmetric cryptography. Small businesses and bigger organizations should also be cautious as the Dharma ransomware virus keeps presenting new file extensions and have recently infected two large companies forcing them to pay the ransomware. Be sure to have and verify your backups on a regular bases to make sure they are running and protecting your data to prevent loss of data. Watch as Ken and Michael give some great tip and information on the Dharma virus and how you can protect your clients.
In today’s security landscape, cyber security threats to businesses are becoming more sophisticated than ever. Hackers are developing tools that allow them to easily gain basic access to your data and files, through phishing attacks, malware infections, and ransomware. Through scanning thousands of computers at a time hackers are able to target their victims using software and tools to gain higher privileges and access not only to the infected computer but between devices within the network. This technique is called “Lateral movement” which is a technique used by hackers to systematically move through a network in search of accessing the crown jewels. Sometimes these hackers will take months to work their way through the network to gain access to extract the information they need. Watch as Ken and Michael go over how you can protect yourself and your clients from lateral movement.
From the newest technologies to the explosion of communication and remote working, technological innovation has enhanced our ability to work more effectively and efficiently. Although, technology is ever changing, sometimes it is hard to get your physical product in the hand of the consumer. With that said, marketplace platforms allow a more effective and efficient process for purchasing technology-related goods and services. Watch as Harry and Danny Brown chat about Technology Marketplaces and the ways they enable service providers to automate billing, provisioning & subscription management.
Data loss is becoming more and more prevalent in today’s business world. With many companies transitioning employees to work from home, and ransomware in full swing it is more important than ever to protect your backups from corruption. Without consistent, reliable backups, valuable company data can be lost forever, so choosing a backup method that will work effectively is important for your clients business’s survival. Weather you choose to store your data onsite or offsite there are some easy steps you can take to safeguard your clients backup. Watch as Larry and Harry chat about simple steps you can take to help preserve your clients backup. Remember your disaster recovery plan depends on backups, so it’s important to make sure your backup process works.
During any disaster or pandemic, such as COVID-19, MSPs must prepare for disruption in their business as well as prepare to protect their customers and clients vital IT services. As many of you know MSPs are one of the most important players for many businesses not only during the pandemic, but also keeping their business operational after. With such a large responsibility many MSPs are asking themselves were they ready for the pandemic and how to plan for long-term business operations in the new normal. Join Phelim Rowe and Harry Brelsford as they chat about the new norms and how to prepare for the future.
With the increasing reliance on technology, it is becoming more and more essential to secure your companies and clients data. As the remote work becomes more prevalent and computer networks become bigger, data protection has become one of the most important aspects for many organizations. With security threats increasingly becoming more advanced Alex Fields has developed a course to help you put security first for your clients in their security journey. While there is no system that is immune to attacks there are several key things you can do to protect yourself and your clients. Learn more about security and Alex’s course in the interview below.
MSPs typically focus on technology related to IT or cybersecurity, with back up to the cloud, however, with emerging technologies playing an important role in applications for physical security, vendors are enlisting MSPs to deliver their offerings to customers. MSPs have made their mark by implementing and managing all types of technologies which help companies protect themselves, run more efficient, and increase productivity and revenue. With AI and machine learning algorithms playing a huge role in the physical security systems, cybersecurity has become a top concern and priority for organizations not only wanting to protect their physical security assets but also their internal assets, making it a great opportunity for MSPs to step in and help. The managed physical security services market is breathing new life into traditional products and services. This may be a great tool to add to your toolbelt. Watch as Phelim Rowe and Harry Brelsford explore and discuss these new opportunities.
Business relationships with vendors and colleagues helps to give you a support network to further your small business. Vendors are a great resource not only to help support your current clients but to assist you in the growth of your business. There service and support allows your business to focus on building customer relations and services that add value to your customers. Successful vendor relationships require quite a bit of planning and hard work. Although, they require some work the benefits out weigh the work 10 fold. Watch as Ken Dwight and Harry chat about how Ken has built great relationships to add value to his business.