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Revised Microsoft 365 Book OUT!


Contributor Alex Fields went heads down for the first part of 2020 to revise his popular book, now called “The Microsoft 365 Business Migration and Configuration Guide: Deploying, Securing and Managing Microsoft 365 Business” that you can discover more about HERE. The main addition was migration content in this updated edition. Watch the amazing Alex in this chat HERE. And as a bonus, he shares a dashboard that is tracking the coronavirus outbreak HERE.

Down Under – Aussie MSP Response to COVID-19

Long-time contributor Michael Jenkin weighs in from Adelaide, Australia with how, following the recent big fires, the coronavirus pandemic is impacting his business and that of his customers. Pay special attention to the interview where we talk about the economic multiplier effect in the technology supply chain. And be sure to go over the check out his amazing YouTube channel with geek stuff (https://www.youtube.com/user/michaeljenkin)!

Wilson: Working Remotely But Still Going To Small Meetings


Off to Southern California we went to interview MSP Denis Wilson about his business model. Like other MSPs, Wilson benefits from automation and remote management tools. He has one client that’s not in the best position to be completely remote so that’s an exception as Wilson responds to the coronavirus pandemic. Catch where Wilson comments he still goes to small business meeting gatherings such as the Rotary Lunch. Watch the interview.

Early Decisions Made and Clear Communications

Long-time SMB Nation member LC Dohn sent out the first customer-facing coronavirus communication we witnessed about how her MSP practice, NetWeb Computer Consulting, is handling its internal operations to safely serve its customers in the Alpharetta, Georgia-area. Fortunately, Dohn’s workflow was 70%+ remote work already with tools like remote management and monitoring. Her client email placed an emphasis on tracking the COVID-19 matter via sites from the Center for Disease Control (CDC) and World Health Organization (WHO). Bonus – Dohn is an adjunct instructor at a local college and is teaching her Microsoft technical curriculum online too!

Weiss: Financial Markets and MSPs


Long-time contributor Josh Weiss from LA Creative Tech in Southern California shares some insights on the stock market volatility and whether is does/does not impact the local Managed Services Provider (MSP). It’s a multi-faceted conversation. Weiss shares that his large real estate client could well be impacted. The conversation shifts to counter-cyclical opportunities.

Sanders: See You At Sea!

Community leader Scott Sanders from the IT Business Owners Group has a great (and as he says “crazy”) idea: an at-sea technology conference. We double-click down into the “411” on his late Summer 2020 conference cruise. He’ll have both lecture/content and of course fun. Give his cruise your consideration. The details are here (https://itbog.org/cruise/)

Where in the World is Frank?

Esteemed analyst Frank Ohlhorst updates us on recent conferences that he’s covered including NetApp over in London. Listen intently as Ohlhorst educates us on NetApp, an ISV that isn’t commonly thought of in the SMB Nation Managed Services Provider (MSP) membership. Well 900+ people can be wrong. Catch the conversation at mid-point where Ohlhorst gives insights into Brexit being a topic of discussion.

Weiss: Outsourcing Admin Stuff as an MSP

Southern California-based Josh Weiss (LA Creative Technologies) brings us into the roaring 20s by revisiting outsourcing some tasks and services as a smaller Managed Services Provider (MSP). Weiss love the front-end help desk services offered by his use of Continuum. He also sees value in using outside expertise such as SeaLevel to help him be strategic. Spoiler alert – Weiss is most excited in this interview about using a virtual assistant (from the Philippines)

Rowe: Clearing up the Confusion: MSP v MSS

Analyst and contributor Phelim Rowe clears up the confusion on labels surrounding cybersecurity solutions. Rowe’s analysis starts with analyzing the Service Level Agreement (SLA) with the client. Does the client need (or will they pay for) military grade security. Rowe defines Managed Security Service (MSS). Rowe also discusses his event model that combines MSPs, MSS and Customers.

Dwight: I’m Rebranding in 2020!

Esteemed analyst Ken Dwight, known as The Virus Doctor, has evolved his long-time cybersecurity community with a refresh. It starts with his messaging to emphasize the Malware Incident Response workshop. This is updated from his messaging emphasis on virus remediation (in addition to virus stuff).

Wilson: Introducing the LA Cyber Lab

Denis Wilson, long-time contributor and analyst, talks about a City of Los Angeles cybersecurity alert service call LA Cyber Lab. Then we talk about content-based MSP marketing – work it hard and it works! We review an article curated from, you guessed it, the LA Cyber Lab. Specially the topic concerns the “locked screen trick” that dupes a lot of folks out there.

Fraser: Startup Success Secrets

Contributor Michael Fraser has nailed the startup success motion. He is participating in startup incubator/contests with Google, Facebook and Microsoft. There are programs from these big three ISVs to assist startups like Fraser’s Refactr (that focuses on Infrastructure as a Service aka IaaS).