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IT Nation 2019 Recap and More!

Contributor Michael Fraser shares insights on the recent IT Nation conference where he was a speaker and had a booth on the floor. His talking points included DevSec Opps and “Everything as a Service” at the conference. Notably Fraser shares the interest from the vendor community was very high in these areas. His Refractr solution was demoed on the big stage with a new ConnectWise tool called Chat Genie. Fraser also offers up thoughts on 2020 moving forward.

Haskelson: Business Solution Provider (BSP) Part II: Vendor Support

Contributor Marc Haskelson speaks towards embracing your vendor as a Managed Services Provider (MSP) trying to latch on to the Business Solution Provider (BSP) wave. I speak towards the fact that historically a member of ‘da Nation wouldn’t wake up in the morning in bed with a vendor but Haskelson makes some assertions that vendors can be a resources for you.

Vendors themselves about creating tool sets to help MSPs understand the clients BUSINESS PROBLEMS! That is the secret is to take the business problem and turn it into a revenue opportunity.

Hanauer: Looking Forward to 2020

Contributor Mike Hanauer (CRO, Skout) gives us a year-ender with a look to 2020. His roadmap includes a focus on education: AI, Machine Learning, Cybersecurity. Any one of these three topics could be a separate interview but we tackle all three right here right now. And watch out for the acronym “speeds and feeds” from Hanauer.

Weiss: Be a Confident MSP using Outsourcing


Weiss spoke towards hot to maximum a partnership with the Continuum help desk to run his lean Southern California Managed Services Provider (MSP) business. His 75-min speech included eight tips and he shares a couple in this interview. One tip is to have a clear client communication strategy because you are outsourcing an “intimate relationship” with the client. Have confidence about the outsroucing decision instead of being embarrassed. Another tip is to treat your technicians like human beings (treat them well!).

Note: Weiss also spoke at the Las Vegas version of Continuum Navigate (October 15-16)

Dwight: New Things for 2020


Contributor Ken Dwight shares one last MSP being hit in cybersecurity scenario (recently in Houston) before revealing his own rebranding in 2020! Dwight has long been known as the “Virus Doctor” with a community education business model. However – his established and respected “Virus Remediation” training sessions will now be known as “Malware Incident Response” workshops. The strategy is more than just rebranding and really speaks towards delivering relevant content. Watch to learn much more

Hurley: Soccer, Solutions and Global Partner Types

We caught a busy Pat Hurley, VP and GM at Acronis, who claims the Americans beat the Europeans in an early morning soccer match. Hurley declares “backup is dead” and Hurley wants to have partners think of a complete Acronis solution, not just its backup roots. We then go on to discuss the definition of global partner types.

Holzman: Mastering YouTube – Yes You Can as an MSP!

This is a story of a geek from the senora desert who has NAILED YOUTUBE! Carey Holzman, over the past decade, has built a YouTube audience north of a quarter million followers who look to his point-of-view (POV) cinematic presentation style to solve real problems like how to fix a PC. Yes – he brings together B2C, B2B and MSPs all in one place. But this interview is much more than that. Holzman reveals the three pillars of his YouTube success that can easily be replicated for your MSP marketing success (with Holzman’s blessing). This first discover interview introduces Holzman to the “Nations” and we’ll have him back for geek stuff. We met Holzman at the recent Acronis Global Cyber Summit. #CyberFit #AcronisCyberSummit

Rowe: Difference between an MSP and MSSP


An attendee from across the pond, attendee Phelim Rowe isn’t your average participant at a security conference. Rather he’s a subject matter expert (SME) in the field and he orchestrates a series of partner security events global. In this conversation at the Acronis Global Summit Conference (Miami, October 2019), Phelim speaks towards the fine distinction between someone who is a Managed Services Provider (MSP) versus someone else who acts as a Managed Security Services Provider. A new twist on a hot topic.

Crosby: Life at the Top

I liken this interview with Lance Crosby, CEO of StackPath, to my being a long-time listener, first time caller on a radio show. What? I’ve been tracking Crosby’s successes for years and SMB Nation members would best remember SoftLayer, an early cloud player that was often seen at SMB MSP shows (and later acquired by IBM for $2B+). Crosby’s latest effort, StackPath, is leading the charge on edge computing solutions. However – in this interview I talk about his recent Facebook post about life at the top from his point of view.

Fields: Azure Active Directory – Intro and Resources

Our professor in disguise and leading analyst Alex Fields (Success Computer Consulting, Minneapolis, MN) is back with the real deal: Azure Active Directory. This is a very important segment as Azure is quickly emerging as a trending topic for 2020 for Managed Services Providers (MSPs). We start waaayyyy back 20+ years ago with old fashioned Active Directory (spoiler alert: Harry flashes his Active Directory Planning and Design book on the screen LOL). We then fast forward the movie to Azure Active directory with a brief definition followed by a couple best practices.

Liberman: It’s SHOWTIME! Fall Conferences

One of the hardest working folks in the SMB MSP community, contributor Joshua Liberman talks about the Fall conference line-up including The Channel Company’s Exchange event (that is primarily hosted), ASCII (Toronto), ChannelPro (San Jose) and others. Liberman talks attendee demographics including Women in Technology (WIT). A must watch!

Ohlhorst: Education is the Key to Success in Tech!

This month, contributor Frank Ohlhorst brings value by discussing how revamped industry certifications are again adding value for stakeholders. He touches on Cisco, CompTIA and even Microsoft revamped “MCSE” and successor certifications. The biggest changes in certification are occurring in the cybersecurity realm (hint: MSSP). We also discuss the value of graduate school in our space. The central question is “to learn or not to learn.” Watch!