Select Page

Videos

Fox: Importance of Project Management for MSPs

Sure it’s an evergreen topic but revisiting the role of project management is always welcome! Canadian Matt Fox shares insights into the field of project management and solutions. Fox works for an ISV that provides purpose built project management functionality for ConnectWise and other PSAs (doing business as CW KanBan). A must watch for Managed Services Providers (MSPs).

Cooke and Rodriguez: Small Business Saturday 2019 and IAMCP

On the recent Small Business Saturday (November 30, 2019), we had a meetup with Davin Cooke and Rudy Rodriguez at the world famous Mellow Johnny’s Bike Shop in Austin, Texas. This interview is a double feature inside this bona fide small business. First – there is a brief conversation about the Austin chapter of the International Association of Microsoft Channel Partners. Then we discuss Small Business Saturday itself.

SherWeb MSP Makeover Contest Winner Dan Foote (Part 2)

Earlier this year, DanTech Services, directed by Dan Foote (Anchorage, Alaska) was the grand prize winner of the MSP Makeover contest. We visited with Dan in August and provided advice on his Managed Services Provider (MSP) business model Fast forward 90-days and we’re back to check-in with Foote on how its going. In this updated interview, Dan shares three updates. His new sales and marketing director is now three months on the job and using some interesting sales tactics such as the telecom sales agent model. DanTech has also launched a ADA-compliant mirror site of its main website to accommodate all customers. And Foote has a cyber security play that you’ll just have to watch the vid to learn about. Thanks again to SherWeb for the support in the MSP Makeover contest!

Fraser – Platform as a Service and IT Nation!

Contributor Michael Fraser has one foot out the door to IT Nation in Orlando as we interviewed him for his monthly contribution. He’ll be speaking plus he’ll have a booth on the floor where his firm, Refractr, is launching a new Platform as a Service solution for Managed services Providers (MSPs). Fraser defines Platform as a Service – it lives between Software as a Service (SaaS) and Infrastructure as a Service (IaaS). It’s kinda both infrastructure and software. You’ll just need to watch the interview with Michael Fraser to understand the finer points!

Wilson: Password Protection via Google Chrome – GREAT THING!

This month contributor Denis Wilson reaches across the yellow line to talk about Google Chrome and a new password checker. “It’s a great thing because we’ve struggled with our customer’s ‘buy-in’ to pay for a password checker.” Wilson shared. Technically – the Chrome add-in is called a password checkup. Wilson is pleased with the efficacy of the add-in and likes the scalability about how it comes with Chrome itself. You don’t have to pay for it. We also discuss how to affect generational change in a culture – the point about “buy-in” above. And we discuss how Google has institutionalized this feature putting the third-party gap fillers at business model risk.

Rowe: Global MSS Workshops

Phelim Rowe directs UK-based CTG Intelligence, an integrated events and education concerns for both channel partners and customers in the security technology space. After we do a “Hello World” we move on to talk about the use of acronyms and labels in our community: MSP, MSSP and MSS. Lean in, listen intently and discover the finer points between these earned and unearned (marketing) titles. And we end with a shout out to Forrester analyst Jay McBain who recently spoke at Rowe’s Miami security workshop.

Dwight – Cybersecurity Chatter Community Feedback

Our best dressed analyst Ken Dwight is back joining us from Houston, Texas (Go Astros!) and talking about security chatter he’s detecting in his anti-virus community (don’t forget that Ken is the “Virus Doctor”). Dwight uses this interview to announce his new workshop called “Malware Incident Response” training (MIR). His students and alumni provide a great feedback loop on what’s important and trending. Dwight gives Emisoft a shout out as a trusted vendor that recently published an article revealed an interesting statistic: In 2019 to date – 621 local governments, schools and health care providers have been attacked by malware and suffered encrypted data. So listen up to learn more!

IT Nation 2019 Recap and More!

Contributor Michael Fraser shares insights on the recent IT Nation conference where he was a speaker and had a booth on the floor. His talking points included DevSec Opps and “Everything as a Service” at the conference. Notably Fraser shares the interest from the vendor community was very high in these areas. His Refractr solution was demoed on the big stage with a new ConnectWise tool called Chat Genie. Fraser also offers up thoughts on 2020 moving forward.

Haskelson: Business Solution Provider (BSP) Part II: Vendor Support

Contributor Marc Haskelson speaks towards embracing your vendor as a Managed Services Provider (MSP) trying to latch on to the Business Solution Provider (BSP) wave. I speak towards the fact that historically a member of ‘da Nation wouldn’t wake up in the morning in bed with a vendor but Haskelson makes some assertions that vendors can be a resources for you.

Vendors themselves about creating tool sets to help MSPs understand the clients BUSINESS PROBLEMS! That is the secret is to take the business problem and turn it into a revenue opportunity.

Hanauer: Looking Forward to 2020

Contributor Mike Hanauer (CRO, Skout) gives us a year-ender with a look to 2020. His roadmap includes a focus on education: AI, Machine Learning, Cybersecurity. Any one of these three topics could be a separate interview but we tackle all three right here right now. And watch out for the acronym “speeds and feeds” from Hanauer.

Weiss: Be a Confident MSP using Outsourcing


Weiss spoke towards hot to maximum a partnership with the Continuum help desk to run his lean Southern California Managed Services Provider (MSP) business. His 75-min speech included eight tips and he shares a couple in this interview. One tip is to have a clear client communication strategy because you are outsourcing an “intimate relationship” with the client. Have confidence about the outsroucing decision instead of being embarrassed. Another tip is to treat your technicians like human beings (treat them well!).

Note: Weiss also spoke at the Las Vegas version of Continuum Navigate (October 15-16)

Dwight: New Things for 2020


Contributor Ken Dwight shares one last MSP being hit in cybersecurity scenario (recently in Houston) before revealing his own rebranding in 2020! Dwight has long been known as the “Virus Doctor” with a community education business model. However – his established and respected “Virus Remediation” training sessions will now be known as “Malware Incident Response” workshops. The strategy is more than just rebranding and really speaks towards delivering relevant content. Watch to learn much more