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Videos

MSPs: Taking Care of Your Clients

Dan Foote joins us from Alaska to share how he is taking care of his clients in the pandemic. With Alaska being a resource driven state (oil, tourism, and fishing) many of his clients are at risk, however, he is reassuring them he will still be there for them as best he can.

The New Normal

We are back with The Virus Doctor Ken Dwight to discuss what’s going on with the new normal and his break fix business. He goes on to tell us that things are back to usual, people are starting to venture out, and now needing to set up some remote work stations to go on vacation. Hear the ins and outs from the trenches

RSPA Announces: Academy Education Symposium August 26-27

Harry Brelsford is joined by Jim Roddy as he announces the first RSPA Academy Education Symposium on August 26-27. This conference was built on exploring new ideas and opportunities focused on the retail, restaurant, and grocery verticals. If you are looking to move your business forward in these uncertain times be sure to invest forward and attend this conference. You will walk away with a plan on how to adjust and reemerge from Covid.

What Should We Do?

Denis Wilson joins us as we get the good, the bad, and the ugly on VPNs and working from home. He has been quickly training his team on Microsoft VPN as well as other major VPN manufactures. He stressed that MSP’s need to be ahead of this and grow their knowledge or they are going to be behind.

How to be an MSSP

Alex Fields is at it again, working on an educational piece on How to be an MSSP. Alex has found that most MSPs are not up to date on information security and keeping their clients protected. In these times you can’t rely on your antivirus software but instead need to do a better job of understanding the information security. Stay tuned for more information to come in the fall. Watch this interview and learn more about the importance of information security.

How to Run your Small Business From Home

We welcome back Marc Haskelson from The Compliancy Group to chat about how to run your small business. We explore topics from being a mobile workforce, cutting cost and technology needs. Watch and learn ways to continue to serve your clients and run your business during these uncertain times.

Learning Updates

We go across the pond to check-in with Andrew Bettany about how people are learning today. Bettany shares the sunny side with the notion of investing yourself with any and all “downtime” you might be experiencing in the pandemic. Education is consistently recognized as one of the best investments you can make! Learn more about Bettany’s courseware and watch our interview . And catch the communication about the FREEEEEE courseware from Microsoft to better yourself!

Dets on the PPP for Small Businesses

Tampa-based Vince Gabel is back in the technology saddle after a brief pause. Days before the pandemic hit head-on, Gabel joined a financial services firm in the technology area. Almost from day one he has been busy getting employees to work from home (securely). In his spare time, he’s been very involved in the financial relief program(s) for small businesses. Listen intently to the interview about how insurance companies are in a better position to disburse funds than banks (Gable even wrote to his senators and congressional delegation to share this idea).

Pandemic Updates from RSPA – Retail Channel

We’re back with Jim Roddy from the Retail Solutions Providers Association (RSPA) as he talk about his membership demographic (he defines the retail channel as specialty, restaurants, and retail) and the impact of the pandemic on store closures, etc.

Community Service: Give Your Computer Stuff Away to the Underserved

We’re back with the National Christina Foundation as it continues to ramp and scale to acquire used/old computer stuff (that be equipment) to repair and then return to underserved communities such as students and elderly community. It all starts with a baseline of basic infrastructure (we talk about that) and it ends with ACTION! Watch intently as Harry starts the journey to donate around ten phone, a half-dozen laptops, etc.

Ohlhorst: Bandwidth made this a Podcast – not a Broadcast

Say what you must but Frank Ohlhorst and the SMB Nation staff have worked remotely for years, so that’s something we’re familiar with (but we’re both bored for some reason). The interesting thing about this podcast was that because of global demand for online conferencing (GotToMeeting, Zoom, etc.) – we couldn’t’ get stable with video (ergo – it’s audio only mates for this one). Ohlhorst takes it to a whole ‘nother level talking about what his hearing about platforms crashing, VPNs being unreliable, etc.

Dwight: COVID-19 Pandemic Observations

We’re back with Ken Dwight – the virus doctor – is hearing a lot from this anti-virus technology community (who would have know his trademark “The Virus Doctor” would have a double-meaning during this era). Dwight expresses that he’s getting pounded by vendors trying to sell into the pandemic and he’s frustrated than that.