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Videos

Liberman: Looking Forward to the Roaring 20s

Analyst and contributor Josh Liberman peeks at upcoming events *and* provides a recap on the recent Auvik event in mid-January. He speaks towards Auvik’s efforts as a “first time show” including strong attendance, an engaged audience and Auvik staff accessibility. Shout out to the human networking time/peer-2-peer time. To be honest, that is one of the underlying (and often unappreciated) aspects of an event (what we call Networking 101).

Ohlhorst: Is 2020 the Year of Azure in SMB?

Long-time contributor Frank Ohlhorst out of New York City is a busy man but we caught a few minutes with him to kick of 2020. The question is simple: Is 2020 finally the year that Azure fits into SMB? The answer is longer. Listen up pardners!

Jenkin: Australian Fires and IT Updates

Australian Michael Jenkin (checks in with us on the massive fires. Jenkin is right in the middle of it. After a general update, Jenkin talks about how its impacting technology infrastructure (including ordering supplies and allowing extra shipping days). The conversation then focuses on the importance of business continuity planning and disaster recovery. Please watch this important community update and support Australian fire relief as you are able.

Fields: I’m am UPDATING my BOOK!

Contributor Alex Fields (Success Computer Consulting, Minneapolis, MN) has started 2020 off with a bang! He is updating his well respected “Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business” to version it with more migration content. The focus is file migrations, not the well known and understood email migration scenarios. In his own words, Field talks about using the guide to “finesse” your way to a successful system migration.

Sanders: Community Power!

A self admitted working man, Scott Snaders, has earned success as a MSP and IT business owner out in the Carolinas! But what we talk about in addition to his life journey is how he built a successful IT Business Owners (ITBOG) Facebook group over five years with over 3,000 members engaging in spirited conversations. It’s harder than it looks with Sanders personally directing the group, admitting “good fits” and monitoring behaviors. Communities come and go. But the fact Sanders has stuck with it makes this an encouraging interview to watch. Catch the bit at the end about Sanders holding his first event on a cruise ship in late Summer 2020.

Schwank: From Break Fix Tech to Growing MSP

Contributor Blake Schwank has successfully grown Colorado Computer Support (a Colorado Springs MSP) from a husband/wife team to a mid-sized MSP. One of his secrets shared in this video concerns the profitability he attributes to Unified Communications (UC) offerings. Closely related is this secret. Don’t call it UC in front of your small business clients (they don’t care). Watch!

Fox: Importance of Project Management for MSPs

Sure it’s an evergreen topic but revisiting the role of project management is always welcome! Canadian Matt Fox shares insights into the field of project management and solutions. Fox works for an ISV that provides purpose built project management functionality for ConnectWise and other PSAs (doing business as CW KanBan). A must watch for Managed Services Providers (MSPs).

Cooke and Rodriguez: Small Business Saturday 2019 and IAMCP

On the recent Small Business Saturday (November 30, 2019), we had a meetup with Davin Cooke and Rudy Rodriguez at the world famous Mellow Johnny’s Bike Shop in Austin, Texas. This interview is a double feature inside this bona fide small business. First – there is a brief conversation about the Austin chapter of the International Association of Microsoft Channel Partners. Then we discuss Small Business Saturday itself.

SherWeb MSP Makeover Contest Winner Dan Foote (Part 2)

Earlier this year, DanTech Services, directed by Dan Foote (Anchorage, Alaska) was the grand prize winner of the MSP Makeover contest. We visited with Dan in August and provided advice on his Managed Services Provider (MSP) business model Fast forward 90-days and we’re back to check-in with Foote on how its going. In this updated interview, Dan shares three updates. His new sales and marketing director is now three months on the job and using some interesting sales tactics such as the telecom sales agent model. DanTech has also launched a ADA-compliant mirror site of its main website to accommodate all customers. And Foote has a cyber security play that you’ll just have to watch the vid to learn about. Thanks again to SherWeb for the support in the MSP Makeover contest!

Fraser – Platform as a Service and IT Nation!

Contributor Michael Fraser has one foot out the door to IT Nation in Orlando as we interviewed him for his monthly contribution. He’ll be speaking plus he’ll have a booth on the floor where his firm, Refractr, is launching a new Platform as a Service solution for Managed services Providers (MSPs). Fraser defines Platform as a Service – it lives between Software as a Service (SaaS) and Infrastructure as a Service (IaaS). It’s kinda both infrastructure and software. You’ll just need to watch the interview with Michael Fraser to understand the finer points!

Wilson: Password Protection via Google Chrome – GREAT THING!

This month contributor Denis Wilson reaches across the yellow line to talk about Google Chrome and a new password checker. “It’s a great thing because we’ve struggled with our customer’s ‘buy-in’ to pay for a password checker.” Wilson shared. Technically – the Chrome add-in is called a password checkup. Wilson is pleased with the efficacy of the add-in and likes the scalability about how it comes with Chrome itself. You don’t have to pay for it. We also discuss how to affect generational change in a culture – the point about “buy-in” above. And we discuss how Google has institutionalized this feature putting the third-party gap fillers at business model risk.

Rowe: Global MSS Workshops

Phelim Rowe directs UK-based CTG Intelligence, an integrated events and education concerns for both channel partners and customers in the security technology space. After we do a “Hello World” we move on to talk about the use of acronyms and labels in our community: MSP, MSSP and MSS. Lean in, listen intently and discover the finer points between these earned and unearned (marketing) titles. And we end with a shout out to Forrester analyst Jay McBain who recently spoke at Rowe’s Miami security workshop.