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It’s Hard to Find Talent and Harder to Find Sales People

In today’s economic climate it is hard to find talent, however, MSPs are reporting that it is even harder to find talented sales people. Although sales positions have been around for hundreds of years, the job has not stayed the same and has become more complex with the fast paced society we live in.
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Importance of Customer Satisfaction

To say customer satisfaction is important to your business is an understatement. Imagine if you came into work, and found out that half your customers left for your competitor. If that does not make you start to sweat just thinking about revenue, acquisition costs, payroll and more I am not sure what will. Sustaining a customer can be hard work, as each customers needs are unique.

How Much Do I Charge?

Have you ever wondered how much to charge for your services? If you have ever struggled with pricing rest assured you are not alone. With these uncertain times and inflation going up, a lot of MSP’s have said they have increased their rates by 12% over the last year. With many factors that go into deciding how much to charge your clients from range of activity, level of experience, to depth of project it is hard to determine what to do.

Where we’re headed with the world of work

The way we work has changed drastically over the past 2 years, and we have entered the era of tela-everything. With Covid currently in full swing again, meaning people are restricted to their homes. Many businesses are looking to their MSP’s to keep their business running.

Quarterly briefing with Park Place Technologies

Park Place is a global data center networking optimization firm, that has a suite of services and a pool of global resources that they leverage to support data center and network optimization. From discovery service, data center services, IT asset relocations to remote hands, Wireless Transformation, IT Asset Disposition and so much more Park Place empowers IT with their flexible, dependable IT Services.

Keep It Simple

In a year of what feels like never ending changes, the IAMCP took the motto of KISS in 2021. This many seem simple, however, it does come with challenges to many businesses. As an organization the IAITAM took a step back and looked at their processes, procedures, software, and overall organization. Through the process they focused on streamline and getting rid of the bloat as we’re coming up to our 20th anniversary.

Customer Experience is the Pulse of Every Business

Customer experience is not only how a customer perceives your business, but is also a big factor in weather a customer will return to your business again. A positive customer experience is crucial to the success of your business, as a happy customer will likely become a loyal customer. There are many factors that go into the customer experience from employees personal brand, communication with customers (tone of voice, and the words you say), how employees dress, showing customers you care and so much more.

Stress Management through Mindfulness

Stress is the mind and bodies response to change, challenges, and or demands. Stress can have many different effects on people, and can become a chronic condition leading to both mental and physical health problems if not dealt with. One way to respond to stress is through being mindful. From walking to working, being mindful or aware of what you are doing, and the environments around you can make a huge impact on your stress.

Why MSPs think MSS players are going to eat their lunch

Typically, if you are an MSP you’re a business person, and if you are an MSS you’re probably a security person. In turn the way you look at things are slightly different. If you are a business person and you see another person doing services of any nature you may ask yourself if that person is a potential competitor, causing some MSPs to try and avoid contact with the world of MSS. In some cases the MSS have come to the MSP and asked if they would like to bundle my security services, my 24/7 managed sock, they said, I don’t know this sounds like a gateway to you stealing my customers. But it’s not the case, because the two businesses come from completely different backgrounds, and the last thing the MSS wants to do is manage somebody IT they don’t want to do it. They don’t want to touch it.

Job Opportunities in 2022

With the changes in the economy, environment, and life many Americans are quitting their jobs in record numbers, which many predict will continue into 2022. As the work environments change, from remote work, to virtual interviews, and more flexibility, many are seeking new employment opportunities, leaving many companies facing labor shortages with increased demand in many industries.

Solution to Supply Chain Constraints

This year we have seen some of the largest supply chain disruptions in modern history. Covid-19, inclement weather, labor shortage, are just the tip of the hat supply chain leaders have had to deal with this year. With many MSP’s struggling to get hardware, and high demands with businesses outfitting entire businesses to work from home we have seen a shift to preowned products.

Small Business Predictions 2022

Small business Owners have had quite the ride over the last two years. With the corona virus delivering repeat blows from shut downs, to supply chain backups, and daily changes small businesses have dealt with it all. As we look to 2022 many are optimistically cautious as it approaches.

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