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IT Nation 2019 Recap and More!

Contributor Michael Fraser shares insights on the recent IT Nation conference where he was a speaker and had a booth on the floor. His talking points included DevSec Opps and “Everything as a Service” at the conference. Notably Fraser shares the interest from the vendor community was very high in these areas. His Refractr solution was demoed on the big stage with a new ConnectWise tool called Chat Genie. Fraser also offers up thoughts on 2020 moving forward.

Haskelson: Business Solution Provider (BSP) Part II: Vendor Support

Contributor Marc Haskelson speaks towards embracing your vendor as a Managed Services Provider (MSP) trying to latch on to the Business Solution Provider (BSP) wave. I speak towards the fact that historically a member of ‘da Nation wouldn’t wake up in the morning in bed with a vendor but Haskelson makes some assertions that vendors can be a resources for you.

Vendors themselves about creating tool sets to help MSPs understand the clients BUSINESS PROBLEMS! That is the secret is to take the business problem and turn it into a revenue opportunity.

Hanauer: Looking Forward to 2020

Contributor Mike Hanauer (CRO, Skout) gives us a year-ender with a look to 2020. His roadmap includes a focus on education: AI, Machine Learning, Cybersecurity. Any one of these three topics could be a separate interview but we tackle all three right here right now. And watch out for the acronym “speeds and feeds” from Hanauer.

Weiss: Be a Confident MSP using Outsourcing


Weiss spoke towards hot to maximum a partnership with the Continuum help desk to run his lean Southern California Managed Services Provider (MSP) business. His 75-min speech included eight tips and he shares a couple in this interview. One tip is to have a clear client communication strategy because you are outsourcing an “intimate relationship” with the client. Have confidence about the outsroucing decision instead of being embarrassed. Another tip is to treat your technicians like human beings (treat them well!).

Note: Weiss also spoke at the Las Vegas version of Continuum Navigate (October 15-16)

Dwight: New Things for 2020


Contributor Ken Dwight shares one last MSP being hit in cybersecurity scenario (recently in Houston) before revealing his own rebranding in 2020! Dwight has long been known as the “Virus Doctor” with a community education business model. However – his established and respected “Virus Remediation” training sessions will now be known as “Malware Incident Response” workshops. The strategy is more than just rebranding and really speaks towards delivering relevant content. Watch to learn much more

Hurley: Soccer, Solutions and Global Partner Types

We caught a busy Pat Hurley, VP and GM at Acronis, who claims the Americans beat the Europeans in an early morning soccer match. Hurley declares “backup is dead” and Hurley wants to have partners think of a complete Acronis solution, not just its backup roots. We then go on to discuss the definition of global partner types.