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Rowe: Global MSS Workshops

Phelim Rowe directs UK-based CTG Intelligence, an integrated events and education concerns for both channel partners and customers in the security technology space. After we do a “Hello World” we move on to talk about the use of acronyms and labels in our community: MSP, MSSP and MSS. Lean in, listen intently and discover the finer points between these earned and unearned (marketing) titles. And we end with a shout out to Forrester analyst Jay McBain who recently spoke at Rowe’s Miami security workshop.

IT Nation 2019 Recap and More!

Contributor Michael Fraser shares insights on the recent IT Nation conference where he was a speaker and had a booth on the floor. His talking points included DevSec Opps and “Everything as a Service” at the conference. Notably Fraser shares the interest from the vendor community was very high in these areas. His Refractr solution was demoed on the big stage with a new ConnectWise tool called Chat Genie. Fraser also offers up thoughts on 2020 moving forward.

Weiss: Be a Confident MSP using Outsourcing


Weiss spoke towards hot to maximum a partnership with the Continuum help desk to run his lean Southern California Managed Services Provider (MSP) business. His 75-min speech included eight tips and he shares a couple in this interview. One tip is to have a clear client communication strategy because you are outsourcing an “intimate relationship” with the client. Have confidence about the outsroucing decision instead of being embarrassed. Another tip is to treat your technicians like human beings (treat them well!).

Note: Weiss also spoke at the Las Vegas version of Continuum Navigate (October 15-16)

Security Awareness Training has the HOT HAND!


Contributor Denis Wilson talks about the importance of staff training as a first defense against the bad guys in the cybersecurity realm. It’s a surpsiingly profitable revenue opportunity to provide security awareness training to clients. And you’ll feel good along the way providing an incredibly valuable service to your client. The “process” includes several steps starting with short Web-based training resources followed by…you’ll have to watch the vid for the rest LOL!