Select Page

How to Wow Your Customers

by | Mar 22, 2022 | Featured Video, Video

When was the last time you bought a product or received a service where you went wow, this is really cool? In today’s ever changing world it have become harder and harder to wow your customers. Wowing your customers goes beyond just caring for customers, it takes more than doing what you promised. This may seem simple and obvious, but in the hustle and bustle of daily work, it’s often overlooked. However, we have found that the simple things or personal touches such as hand written notes, or picking up the phone and calling the customer can create a wow experience.

Centralized Services Function

by | Mar 17, 2022 | Featured Video, Video

Over the past decade the world of technology has changed, morphed, and been turned upside down with many MSP’s learning they need to change their service model to be more of a proactive service model instead of a reactive service model. In order to be more proactive the management of internal tools in your toolbelt becomes one of your most important assets in efficiency in running your businesses. Tools like your RMM, your PSA, your backup and disaster recovery or security stack are key functions to your business, and have become more and more complex over the past decade. With the complexity of these programs the learning curve to make them effectively utilized for your organization is very steep.

AskWoody

by | Mar 15, 2022 | Featured Video, Video

Longtime community member and MVP Susan Bradley joins us to share information on the technology community AskWoody. AskWoody is a combination of a website with an active community of people who answer questions, as well as a weekly newsletter. As a part of that newsletter, AskWoody has a combination or smorgasbord of things, ranging from windows, to Apple, to Microsoft 365, to free downloads that are still available that is vetted (they make sure that that any free software is vetted out because there’s lotrs of strange stuff out there). And then last but not least, they have what they call the patch, listings master patch listings, and it’s Susan’s kind of thumbs up thumbs down of when is it right to patch.

What we learned from the Pandemic

by | Mar 10, 2022 | Featured Video, Video

With the pandemic hitting hard and fast and few businesses having a plan for a global crisis, many businesses learned valuable lessons during the historic moment. With most employees leaving their office with no return day both owners, employees, and clients learned valuable lessons that many things cam be done from remote locations.

Partnering for Success

by | Feb 17, 2022 | Featured Video, Video


With the current economic state it is becoming harder and harder for small business to survive. From labor shortages to supply chain restraints small businesses are facing huge challenges in there day to day operations. As an Independent MSP you are bearing the responsibility not only to overcome these challenges, but also provide industry leading technology, hardware and software, support, cloud technologies, while staying on top of operations, financials and managing the bottom line.
Read More